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Eat Out to Help Out

As part of its support for businesses during coronavirus. The government introduced a scheme to stimulate the hospitality industry and encourage people to return to eating out.

I worked remotely as part of a multidisciplinary team to design and develop a service to enable businesses to register, administer and claim government support. The service was delivered in 2 months.

The service had 52k registrations. £849 million was claimed and 160 million discounted meals served.

User flows

I collaborated with a second interaction designer, content designer and user researcher to design registration and claim user flows.

Registration

An imagine showing part of user flow for the Eat Out to Help Out service.

Snapshot: Adding multiple restaurants to a registration

Claim

An imagine showing part of user flow for the Eat Out to Help Out service.

Snapshot: Small and large business claims

Selected screens

I built and iterated prototypes to meet evolving business requirements and user research findings.

An image of a screen displaying the registration and claim details for the Eat Out to Help Out service.

An image of a screen displaying a claim summary for the Eat Out to Help Out service.